Delivery for public institutions
For deliveries to public institutions, hospitals, rehabilitation facilities and hotels, we need to have the complete information, including the name of the institution, the address, phone- and the room number with the name of guest / recipient. Please be informed that the most of the institutions might not allow a direct room delivery and therefore our local florist will need to leave the flowers at the reception. The hotel reception or front office staff might refuse to take flowers if they do not recognise the recipient. The flowers can get lost in reception or front office. In those cases, Internetflorist.biz will not be responsible and there will be no refund given.
FLOWERS / PRODUCTS MIGHT BE SIMILAR
The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes color shades can be different to the website image. Depending on availability on the day if an exact color is not available, we reserve the right to replace with an alternative color and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc. may change depending on availability on the day.
EXTRA GIFTS (ADD ONS)
If Teddy Bear, Vase or Balloons etc. are also ordered, they will be delivered with the flowers. We reserve the right to supply the item with a change of color/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red, white, champagne etc. only the brand name may change if necessary. In regard to consumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.
DELIVERY of Flowers
Your order will be delivered with our local transport company DHL. Via email you will receive a tracking code. Our shipping partner will deliver your parcel to your chosen delivery address. PLEASE NOTE that delivery can be taken place even 1 - 2 days later than the delivery date you choose as it depends on DHL. PLEASE NOTE that in Germany the name of the recipient must be written at the door and mailbox of the indicated address and the address must be correct. If this is not the case and the recipient is not home, the delivery will fail and no refund can be given. DHL will not call the recipient. They will leave a notification in the letter box if the recipient has the name written on it and the item can be picked up the next day at the nearest parcel station. IMPORTANT: Please verify the address and the last name of the recipient to make sure they are correct. In case you notice any error, please advise us ASAP, so we can inform the transport company.
MANDATORY INFORMATION for delivery
We need to have the full and correct information as well as the local phone number of the recipient for your flower order. The florist will not call the recipient to ask for the delivery address. Without these information provided by the customer, Internetforist.biz cannot guarantee the delivery of the order and a refund must not be given. When our florist realises that the recipient address is incorrect, we will try to contact you. However, a delivery can be only confirmed with a lead time of 2 days, for instance if you order is for the 15th of June, we need to have the corrected address at the 13th of June. Since the customer is responsible for the correctness of his information, Internetflorist will not be liable if the order cannot be delivered. In this case there will be no refund of the order.
There might a delivery charge will be displayed during the order process. Delivery charges depend on the area and the availability of our florist to deliver there. Some shops might refuse certain areas, in this case the order will be cancelled. In case you require a flower delivery in a remote area, the florist might require an extra cost for this delivery. In this case we will contact you before the delivery.
RECIPIENT NOT AVAILABLE / NOT AT HOME
Our florist always tries to contact the recipient before the delivery by phone. In some cases, they try to make the delivery without speaking to the recipient or if they do not answer the phone. The florist can make the delivery by leaving the flowers by a guardian person or concierge. This is also considered delivered. If the recipient refuses to take the flowers for which ever reason, they can be no refund given as the florist prepared the flowers and tried to deliver.
A change of delivery address and or the person, where the flowers should be delivered can only be guaranteed when it is made 2 days before the delivery date. If a change is sent with short term notice Internetflorist reserves the right to cancel the order. The same applies for changes of card message. If you want to modify the message of your flower order, we need to have it in written 1 day before the order should be delivered. Otherwise we cannot confirm the change of the text message. If you want to send flowers to a hotel, hospital or to a public building, we cannot guarantee the delivery. However, in the most cases of requested the flowers will arrive. For a delivery to such a location the full address and a phone number is even more important. Please provide in these cases all information you have in the delivery comment field (such as room number). Our florist cannot deliver flowers to a post box, you will need to provide an alternative address, or we need to cancel the order. If the recipient does refuse the flowers, you have no right for a refund by internetflorist.
SAME DAY DELIVERY
If you place an order on our website, normally the flowers can be delivered the next day. Even if some locations do offer the deliver at the same day, we cannot guarantee this.
For any late deliveries, which are out of control from our florist, there might be no refund for the customer. For instance, if the recipient is not at home or currently not available at the address given. However, our florist will always try to contact the recipient before by phone and to arrange a delivery.
Due to any unpredictable events which are out of control from the local florist and Internetflorist.biz, we cannot guarantee the delivery at the requested date. This includes all the current restrictions due to Covid-19. In this case the florist has the right to deliver flowers even a few days later.
If you need to cancel your flower order, please see that we need to have this request of cancellation of your specific order number in written 48 hours before the delivery date. All cases send to us after this deadline, a cancellation and refund cannot be guaranteed.
When you are not happy with the service provided and the flowers the recipient received, please send us a complaint in written and a picture of the bouquet. Kindly note that we need to have a picture from above and the side in order to see the full bouquet. We must have the complaint within 2 days after the delivery date. Otherwise we may not be able to consider your complaint.